Support

Contact support

Email sequoiatechnologies.in@gmail.com or call +91 88550 36291. Include customer name, product, affected feature, approximate time, user role, and a description that does not expose unnecessary patient information.

Priority

• Critical: broad inability to use a production service or a suspected serious security incident.
• High: important workflow blocked for multiple authorized users without a reasonable workaround.
• Normal: isolated defect, configuration question, report/template issue, or non-urgent request.
• Request: training, enhancement, custom work, or general guidance.

Response, not guaranteed resolution

We acknowledge and investigate according to the applicable Order Form and Support and Service Level Policy. Response targets are not guaranteed fix times. Resolution may require customer access, examples, configuration confirmation, maintenance, or a third-party provider.

Safety and credentials

Do not email passwords, signing keys, full database exports, or unrelated patient records. For urgent suspected unauthorized access, state “Security incident” in the subject and provide a safe callback number.