Data rights

Submit a request

Email sequoiatechnologies.in@gmail.com with subject “Data rights request”. State your name, contact details, relevant customer or product, relationship to the record, and requested action. Do not send passwords, unnecessary identity documents, or patient reports in the first email.

Identity and authority

We may ask for proportionate verification to prevent disclosure or deletion to the wrong person. An employee, doctor, patient, or representative may also need to contact the laboratory or clinic that controls the relevant service data.

How requests are handled

• Sequoia handles requests for its own sales, contract, billing-contact, security, support, and Connect records.
• Customer-controlled patient, staff, clinical, laboratory, and billing requests are routed to the responsible customer, with Sequoia providing contracted technical assistance.
• Access, correction, deletion, restriction, nomination, consent withdrawal, and grievance requests are handled subject to applicable law, technical feasibility, identity verification, and lawful retention.

Escalation

If the response does not resolve the issue, reply with “Grievance escalation” and the earlier request reference. See the Grievance page for contact and escalation details.