Data deletion

How to request deletion

Email sequoiatechnologies.in@gmail.com with subject “Data deletion request”. Include your name, registered email or phone, relevant product, and customer or laboratory name. Do not include your password or unnecessary patient information.

Customer-controlled records

A laboratory or clinic normally controls its patient, staff, clinical, report, and operational records. We may route such requests to that customer and act on its verified instruction, unless law requires Sequoia to act directly.

What deletion means

After verification, eligible account or profile information may be deleted, anonymized, or access-disabled. Operational, invoice, contract, security, audit, dispute, and legally required records may be retained or separated from an inactive account.

Live-system action does not instantly remove protected backup copies. Backups expire under the applicable retention cycle and are not used for ordinary access. If a backup is restored for recovery, applicable deletion instructions must be re-applied.

Before deletion

Deletion or deactivation may prevent sign-in and may affect access to records. Customers should request any agreed export before service termination. Current products do not promise a complete self-service export of every field or file.