Refund and cancellation policy

Setup and implementation

Setup, configuration, migration, template, training, integration, and custom-work fees become non-refundable after the relevant work starts, except where applicable law or a signed agreement requires otherwise.

Subscriptions and cancellation

Used subscription periods are non-refundable. Cancellation of future service follows the minimum term, renewal model, notice period, and effective date in the signed Order Form.

Stopping use, removing an app, or withholding credentials does not by itself cancel a subscription. Send a written cancellation request using the notice channel in the Order Form.

Payments we will review

• A duplicate or clearly erroneous payment.
• A payment collected after an effective cancellation when no amount remained due.
• A proven service deficiency where a refund is required by law or expressly approved under the signed agreement.

Request and outcome

Send the invoice or payment reference, customer name, amount, date, and reason to sequoiatechnologies.in@gmail.com. Do not send passwords, patient records, or full card or bank credentials.

We will verify the request and communicate the decision and expected payment timeline. Approved refunds use a reasonably supported payment method; bank or payment-provider processing time may apply. Statutory rights are not excluded.